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1. What types of gold does Kedai Emas Puteri Melayu offer?
We offer a wide range of high-quality gold jewellery including 916/999 gold, bangles, chains, necklaces, bracelets, rings, charms, and custom-made pieces. All items come with guaranteed authenticity.
2. Is your gold 100% authentic?
Yes. Every item sold at Kedai Emas Puteri Melayu is certified authentic. We only source from trusted suppliers, and our gold purity follows Malaysian standards.
3. Do you provide buy-back or trade-in services?
Yes, we offer trade-in and buy-back services. Customers can exchange old gold for new designs at attractive rates or sell gold based on the current market price.
4. What payment methods do you accept?
We accept cash, online transfer, debit/credit cards, and selected instalment plans depending on your purchase.
5. Can I book or reserve a jewellery item?
Yes, you may reserve selected items with a small deposit. Reservation duration depends on the item and stock availability.
6. Do you offer custom-made jewellery?
Absolutely. Our designers can create personalized jewellery based on your preferences, whether it's a ring, bracelet, or name pendant.
7. How do I know my jewellery size?
You can visit our shop for accurate size measurement. For online customers, we provide a simple size guide—just send us your measurement and we will assist you.
8. Do you provide repair and polishing services?
Yes. We offer basic repairs, resizing, polishing, and cleaning for selected gold items.
9. What is your return or exchange policy?
We only accept exchanges for manufacturing defects. As gold prices fluctuate daily, returns or refunds are not available once the item is purchased.
10. How can I contact Kedai Emas Puteri Melayu?
You may reach us through WhatsApp, Facebook, Instagram, or visit our shop directly. Our team is always ready to assist you.
